Slots in the lobby
The lobby for Canada features titles such as Big Bass Splash, Gates of Olympus Super Scatter, Sugar Rush 1000 and The Dog House Megaways 1000.
Vulkan Vegas Online Casino
Vulkan Vegas is our online casino for players in Canada, with slots, live dealer tables and insta games in one account. You can play our casino games on mobile, tablet, Mac or PC.
Games and Live Casino
Our Casino offers a wide variety of slots from studios such as Microgaming, Play'n Go, Yggdrasil, Quickspin, EvoPlay and Amatic, among others.
Live casino
Live dealers run Mega Roulette, Gates of Olympus Roulette and Money Time. Live tables are played for real money, so you register and fund your account first.
Insta games
Quick rounds are in the insta games lobby, with Aviator, Spaceman and Plinko Rush among them.
Demo mode
Pick a slot and press Demo to play with unlimited balance and time. Registration is optional for demo play.
Welcome Bonus and Cashback
Welcome bonus
We offer a welcome bonus for deposits. The bonuses meant for your account appear in your profile, and a bonus that was not meant for you may be forfeited together with its winnings. The general rules in our Bonus Terms apply to each bonus.
Cashback
Cashback is paid to your bonus balance. These bonus funds stay valid for 5 days after crediting and then expire.
Real money first
Your bets use your real balance first. Bonus money comes into play once your real balance reaches zero.
More than one promotion
If you take part in several promotions, you can switch the active bonus in your account. Each bonus is wagered individually.
Bonus Terms
Five days to wager
Bonuses and free spins are available for wagering within 5 days. After that they are voided automatically, unless the offer states its own validity period.
Maximum bet 5 CAD
While you play with casino bonus money and its wagering is still open, the maximum bet is 5 CAD per spin, including the risk game. Buying a feature in a game counts as a spin. Breaking this rule at any stage, whatever the outcome, leads to the cancellation of all your real and bonus balances, the forfeiture of any winnings from those bets and/or account closure, at the discretion of our administration.
What counts towards wagering
Bets on slots count 100%. For Gamomat games and some slots, such as Big Bass Bonanza, Book of Dead and Gates of Olympus, 50% of the bets count. Big Bass - Hold & Spinner counts 15%.
Games outside bonus wagering
Casino bonuses cannot be wagered in live casino, table games or instant games. The same applies to the slots and providers excluded in our Bonus Terms, for example Hacksaw, Nolimit City and Playtech.
One bonus per player
Every bonus is limited to one single player, IP address, device, family, residential address, phone number, card or e-wallet, e-mail address and network where computers are shared, such as a university, library or work network.
No-deposit cash-out rule
The cash-out limit stated in the bonus terms caps the winnings from a no-deposit bonus, and the excess is deducted when you withdraw. The rule applies when your withdrawal, including the wagered no-deposit bonus, exceeds €500. A deposit after the bonus raises the limit by the deposit amount, and once you make the withdrawal the limit ends. At least one deposit is required from a player who used a no-deposit offer, to meet our verification requirements.
Withdrawing early
You can request a withdrawal of your deposited amount before you finish the wagering. Creating that withdrawal forfeits every bonus granted to you, including cash bonus balances and free spins.
Bonus abuse
If we find a bonus is used only to secure a positive result with known safe-wagering methods, for example unusually large or strategically timed bets such as high-stake blackjack hands left open, you lose both of your current balances, and the account may be blocked for bonus abuse. Postponing game rounds, free spins or bonus games while you play with bonus money leads to the cancellation of winnings and confiscation of your balance.
Mobile App
One account works on desktop and mobile.
iPhone and iPad
Our iOS app runs on iOS 12.0+ and you download it from the App Store.
Android
The Android app runs on Android 6.0+. You download it as an APK file from our site after you allow the installation of third-party software in your device settings.
Deposits
Payment methods
You can pay with Visa, Mastercard and Neteller, among other methods. Your cashier shows the methods available to you.
Your own name and currency
Every deposit must come from an account, payment system or card registered in your own name. A deposit in another currency is converted at the daily exchange rate or at the prevailing rate of our bank or payment processor, and some payment systems add their own exchange fee.
Fees and card approval
In most cases we absorb the transaction fees for deposits, while any charges from your own bank are yours. A card deposit is credited once your card issuer sends an approval and authorisation code.
Your player account
Your player account is not a bank account. Deposit and banking insurance schemes give it no protection, and the funds held in it earn no interest.
Charge-backs
For each charge-back, denied or reversed payment we may charge an administration fee of €50 or the equivalent.
Refund of an unplayed deposit
Once you have started to play with a deposit, it stays non-refundable. You can request a refund of an unplayed deposit only within 24 hours of the transaction and only in exceptional cases, such as a wrong amount or a technical fault. You need to be verified first, with all requested documents sent within 5 days or the request is cancelled, and the refund goes back to the same payment instrument you used.
Withdrawals
Processing times
After your verification is complete, we process withdrawals within these times. Weekends and public holidays fall outside these times, the moment the money reaches you depends on your payment method, and bank transfers can take up to 5 business days.
| Amount | Processing time |
|---|---|
| Up to €499 or the equivalent | Within 12 hours, at most 2 working days |
| €500 to €4,999 or the equivalent | Within 48 hours, at most 5 working days |
| €5,000 to €29,999 or the equivalent | Within 96 hours, at most 14 working days |
| €30,000 and above or the equivalent | Within 96 hours, at most 30 working days |
Minimum and fees
The minimum withdrawal is €10 or the equivalent per transaction, and on account closure you can withdraw the full balance. Once your deposit has been wagered at least once there is no withdrawal fee. Otherwise we may deduct an 8% fee with a minimum of €4 or the equivalent.
Where your money goes
Withdrawals are paid to the original card, bank account or payment method you deposited with. At our own discretion we may allow another method, always after additional security checks.
Monthly limits
The maximum withdrawal is €10,000 per month. When your balance is 10 times larger than your total deposits or more, the limit is €5,000 or the equivalent per month.
Account and Verification
Sign up with e-mail
You register with the e-mail form, then confirm your sign-up with the link we send you. Keep your e-mail address valid, because we identify you and contact you through it.
One account, 18+
Each player can register one account, and multiple accounts may be closed. You must be at least 18 years old, or the higher legal gambling age where you live.
When verification applies
Full verification is required for a withdrawal of any amount, and also once your aggregate lifetime deposits exceed €5,000.
Proof of identity
Your ID document must carry your signature, your full name must match it, and it must stay valid for the next 3 months.
Proof of address
Your address is confirmed with a bank statement or a utility bill in the same name, issued in the last 3 months.
Selfie with your ID
We may ask for a selfie with the same ID document, so the photo and the ID number match.
Closing your account
To close your account, e-mail customer support from your registered e-mail address.
Responsible Gambling
Keep it fun
Play for entertainment and keep gambling away from your daily duties. Avoid chasing losses, establish limits for yourself and take breaks. Gamble only with money you can afford to lose.
A short self-check
Ask yourself whether gambling affects your work, whether you have borrowed money to gamble, whether you see it as a source of income or whether it causes arguments with family or friends. If most answers are yes, take action.
Limits through support
Contact our support team to set limits on your gambling or to exclude yourself for a period of time.
Self-exclusion
E-mail our support team from the address registered to your account and say that you wish to self-exclude. It takes effect within 24 hours, the account stays locked for a minimum of 6 months, and you receive no promotional material during that time. A 7-day cooling-off period is also available.
For parents
Password-protect your computer, phone and tablet, keep account details and cards inaccessible to children and use filtering software.
Help outside our Casino
Gamblers Anonymous and Gambling Therapy help people who struggle with gambling problems.
Licence and Customer Support
Licence
Vulkan Vegas is operated by Syncora SRL, registered in Costa Rica under registration number 3-102-928400, and licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202504040-FI2.
Contact support
Our support team answers 24 hours a day, seven days a week through online chat and at [email protected].
Complaints and disputes
Send your complaint to customer support first. If support cannot agree a solution with you, the matter is escalated to our management. A dispute about a wager must be lodged within 3 days of the wager being decided, and later claims are not honoured.
FAQ
Is there a Vulkan Vegas no deposit bonus?
No current no-deposit offer is shown in our public terms. Any no-deposit offer follows the cash-out rule in our Bonus Terms.
Can I play Vulkan Vegas in Canada?
Canada is outside our list of restricted countries, and you can choose CAD when you register. It is up to you to make sure online gambling is allowed where you live.
How do I see my wagering progress?
You can track your wagering in your personal account or in the left sidebar while you play.
Is there a Vulkan Vegas app?
Yes. Once the app is installed, you can turn on notifications about bonuses and promotions.
Can I keep balances in more than one currency?
Your account can use several currencies, and each balance and transaction appears in the currency used for that transaction.
What if my account is locked when I want to withdraw?
If your account is inaccessible, dormant, locked or closed and you wish to withdraw funds, contact our customer service team.