Privacy Policy
Syncora SRL is responsible for the personal data processed when you use Vulkan Vegas.
What data do we collect?
When you open an account, we collect details needed to create and manage it. These include your name, username, e-mail address and password. We also use your e-mail address and the messages you send when we answer a request or question.
Payment details are handled by our payment partners. This information may include the transaction date, the cardholder's full name and card details needed to process a payment or refund.
We collect usage data about how you interact with Vulkan Vegas. Access logs may include your IP address, browser type and operating system. Cookies and similar technologies may also collect device details, a device ID, anonymous traffic information, other identifiers, location, areas visited, content viewed or used, and the time of a visit.
Why do we use your data?
We use personal data to create and manage your account, handle billing and customer correspondence, operate Vulkan Vegas, and provide the content you request. We also use it to verify payment information and complete transactions.
Usage and account data help us investigate, detect and prevent suspicious activity, fraud and cybercrime. We may process data for market research, analysis, customer surveys, marketing promotions, and to improve or personalise your experience. When you contact support, we use the information you provide to respond and deal with your request.
Who may receive your data?
We may share personal data with contracted providers who help us with hosting and system administration, payments, analytics and research, marketing, data enrichment or customer support. Professional advisers may receive it when they act for us in a relevant matter.
Public or governmental authorities may receive data when the law requires us to provide it. If there is a merger, reorganisation, dissolution, sale of assets or another corporate change, personal data may be transferred to the buyer. Where the law requires notice, we will try to let you know.
How long do we keep it?
We keep personal data only for as long as its original purpose requires or for as long as the law requires. The period depends on how much data there is, what kind it is and how sensitive it is, the risk from unauthorised use or disclosure, whether the purpose can be met another way, and applicable legal requirements.
After the relevant period ends, we delete the data. If full deletion is not technically possible, we store it and stop using it for any purpose.
What rights may you have?
Depending on the circumstances, you may have the right to:
- see the personal data we hold about you and get a copy
- correct inaccurate data and complete missing data
- request deletion, subject to applicable conditions
- restrict processing in certain circumstances
- receive portable data in certain cases
- object to processing where that right applies
- withdraw consent at any time without affecting processing already carried out lawfully
- complain to a relevant supervisory authority
You do not have to pay to exercise these rights. We respond to a request within one month.
How can you contact us about privacy?
Send privacy questions, rights requests or privacy complaints to [email protected]. Include enough relevant detail for us to understand and investigate your request.